Refund policy
At Shop Monde, your satisfaction is our priority.
Return Eligibility
- Items must be returned within 30 days of delivery.
- Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
Non-Returnable Items
Certain items are non-returnable for hygiene reasons, including custom-made or personalized products.
Return Process
- Contact us at info@shopmonde.com to initiate a return.
- Once approved, ship your return to the address provided in our instructions.
- Refunds will be processed to your original payment method within 5-7 business days after we receive the returned item.
International Returns
International customers are responsible for return shipping costs.
If your item arrives damaged or defective, please contact us at info@shopmonde.com with photos, and we will provide a resolution promptly.